Changing Your Mind
We want you love your Little Cloud products! However it is fine to change your mind, so we are happy to accept returns within 14 days of receipt (in accordance with our terms of sale). Please see below for exceptions (personalised and sale items).
Please contact us by email at firstname.lastname@example.org before returning any goods, and quote your full name, delivery address and order number. Upon receipt, we will contact you to arrange a refund or exchange and to organise the return.
Please note that in this instance, original and return postage is non refundable.
Returned products must be sent back in perfect condition and in original, undamaged packaging so that we are able to re-sell them. Once received by us, providing they are in sale-able condition you will be refunded for the full cost of the product(s) as soon as possible to the same credit/debit card you used to pay for your order. Please note that the refund may take a few days to reach your account (this will depend on individual banking times).
Alternatively you may choose to exchange your product(s). In this instance you will need to cover the cost of postage or shipping of the new item(s) (which we will endeavour to keep to a minimum).
We are unable to offer a full refund or exchange for items that are not received back in perfect, saleable condition, so please ensure that they are well packaged and protected before sending. We reserve the right to reduce the refund to reflect any reduction in the value of the returned goods. Unfortunately we can not be liable for any damage that may occur in transit, so it is advisable to ensure that any returned items are well packaged and protected before sending.
Personalised Items Returns
We are unable to offer a full refund or exchange for any personalised items. Any personalised items already made cannot be cancelled, irrespective of whether they have been dispatched or not.
Sale Items Returns
We are unable to offer a full refund or exchange for any sale items.
Cancelling Your Order
If you wish to cancel your order please email us as soon as possible at email@example.com. If the order has already been dispatched, you should follow the procedure above. Postage and shipping costs are non refundable. Any personalised items already made cannot be cancelled, irrespective of whether they have been dispatched or not.
Damaged Or Defective Goods
We will do our utmost to ensure that your order arrives in perfect condition. However occasionally damages do occur during transit, so in this case please contact us by email at firstname.lastname@example.org within 3 days of receipt to arrange a return. At this point we will offer you a refund or exchange depending on stock availability and agree a cost of return postage. For personalised items, we will of course fix the problem, but are unable to offer a refund under any circumstances. Please keep the item and any packaging until the issue is resolved.
Unfortunately we are unable to refund any postage costs that have not been agreed with us in writing prior to sending.
Similarly, if you encounter any quality defects with your item(s) after receiving and using them, please contact us by email and we will do our best to rectify the situation as quickly as possible.
Returns Address And Procedure
Once you have contacted us in writing and we have agreed the return, we will send you the return address.
It is advisable to obtain proof of postage, as unfortunately we can not be held responsible for any lost packages. In the unfortunate event that the parcel is lost and we do not receive the returned item, unfortunately we will be unable to offer any refund or exchange.