When will my order be ready?

All personalised items are handmade to order. For this reason please allow 2 full working weeks for personalised items to be made and 2 to 5 working days for non personalised items (this does not include shipping time). Please note that during busy periods, such as the sales or Christmas, this may take longer. I process and make all orders as quickly as possible, so I will try to deliver sooner if I can, but I unfortunately cannot accept any requests for faster making time. You will receive an email once your order is made and has been dispatched.

 

Where do you ship to?

Little Cloud ships worldwide!

 

How much is shipping?

UK Standard (2-3 days)  £3.50
UK Tracked  & Signed (1 day)  £7
Europe Tracked £10
Rest of the World Tracked £14

 

 

My order is a gift. Can you send it directly to the recipient? 

Yes. Just enter a gift message at the bottom of the cart page and their address as the shipping address at the checkout. Name signs, garlands and stickers come in a gift box and cushions will be wrapped in tissue paper. No receipt will be included in the parcel.

 

 My item hasn't arrived. What can I do?

First thing is to make sure you entered your address correctly (you can do this on your order confirmation email). Then, please check with that you haven't received a card from your postman. Failing that, it's a good idea to check with your neighbours, as well as your Royal Mail sorting office. If there is still no sign of your order, please let me know and I'll do all I can to help.

 

Can I return an item?

For obvious reasons, personalised items cannot be returned. 

Non-personalised items (except sale items) can be returned within 14 days of delivery at your own expense in perfect condition and in their original packaging. I strongly advise you to return using a secure postal method, as I can not refund or exchange for items not received. 

If you need to return an item, please email contact@little-cloud.co.uk with your order number and details about the product you would like to return.  I will respond quickly with instructions on how to return items from your order.

 

How can I hang my wire sign?

The most discrete option is to hang them using a couple of tiny nails (not supplied). You can hook 2 of the letters directly onto them. It's most secure if you hang the first and last letter when possible. Just hold your sign where you want to hang it and mark the wall where the nails need to go using a pencil. 

Alternatively, you can hang them with washi tape or by hooking them with fairy light command hooks (available on Amazon and most DIY stores).

Please hang the sign far from the reach of little hands and away from cots.

Little hands got hold of their name wire sign and now it's unravaled. is it heading straight for the bin?

NO!! I can fix it. Just purchase the reshape service here and I will email you instructions for the return.

 I own a shop. Can I sell Little Cloud products?

Unfortunately, I am unable to take on new wholesale orders for the time being.